General Data Protection Regulations (GDPR) Policy

From the 25th of May 2018 the DPA (Data Protection Act) is changing to the General Data Protection Regulations (GDPR). The essence of this change is about bringing legislation up-to-date and making your online data choices clearer.

What's changing with Sweet Cures?

Not much, because at Sweet Cures we've always done our utmost to Protect customer data. For example, when ordering online we only ask and store those details which are required to deliver our products to your doorstep. We never store card details and only process cards via the secure solutions offered by PayPal and Worldpay.

If Sweet Cures is safe, what's the point of all this?

Whilst we can't do more to minimise your data risk online, it's the law for every company to inform its customers of these changes and provide a page like this one, to clearly break down how and where your data is used online.

Legitimate Interests

All data has been collected via previous DPA rules and will now be collected adhering to GDPR rules. It's important to note that all Sweet Cures contact is also considered a 'legitimate interest', for example, important bank holiday notifications, related product information and policy updates.

For more information - Recital 47 GDPR

When does Sweet Cures collect personal data?

What sort of personal data does Sweet Cures collect?

Who do we share your personal data with?

There are occasions we have to share your personal data with third parties, such as your name and address with Royal Mail, otherwise delivery of your order just wouldn't be possible. Below is a full list of trusted third-party companies we work with, who we may share your personal data with, depending on how you use our website and place an order.

*Either Paypal or Worldpay is Required to be able to complete an order. Details will only be shared with your chosen payment provider.

How long will we keep your personal data?

We'll only keep your data for as long as it is necessary for the purpose it was collected for, for example;

How we protect your personal data

We know how important security is to all our customers and we treat all data with the upmost care. For example;

How you can protect your personal data

When ordering online it is important to consider what security you have for your computer or tablet as many data breaches online can be related to an infected device rather than the website you are visiting being at fault.

We'd advise anyone ordering online to consider the following before giving any company their personal information;

If you have any concerns about using Sweet Cures websites, please contact us on +4401904-789559.

What are your rights over your personal data?

Even though Sweet Cures holds the absolute minimum data required to process an order, you have the right to request:

You can contact us to request to exercise these rights at any time as follows:

To ask for your information please contact, Data Protection Officer, Sweet Cures, Pyramid Court, Rosetta Way, YO26 5NB or email DPO@sweet-cures.com. To update your details please follow instructions when placing your order or contact us here. Please note: All requests need to be placed in writing using the address or email above, these requests cannot be made by phone. Any request may take up to 30 days to action, any refusal will be sent by the same means as the initial request.

What personal data do Sweet Cures need to keep?

Under extremely rare circumstances Sweet Cures can refuse to erase data. For example, any data which relates to the following:

How do I make a complaint about Sweet Cures?

If you have any concern about how Sweet Cures uses your data, please contact us using the following methods;

Post: Data Protection Officer, Sweet Cures, Pyramid Court, Rosetta Way, York, YO26 5NB.

Email: DPO@sweet-cures.com

Phone: +4401904-789559. Please only use this number to raise a complaint; any requests regarding your rights over your personal data must be made in writing to the above address or email.

If, after that, you feel our reply wasn't satisfactory, you have the right to lodge a complaint with the Information Commissioner's Office.

Phone: 0303 123 1113.

Online: https://ico.org.uk/make-a-complaint/

If you are based outside the UK, you have the right to lodge a complaint with the relevant data protection in your country. Please contact your government's official website to find the appropriate complaint procedure.

Any Questions?

If you have any questions about the above, please contact us directly on;