Last Update: 05/04/2020
We are receiving a lot of questions about Coronavirus and how it will impact the service you receive from Sweet Cures. We will regularly update this page for all customers so please check regularly to know exactly what to expect when ordering directly from us.
Royal Mail 1st Class: Most orders still received next working day. Some areas are experiencing higher demand with delays of around 1 - 2 days.
Royal Mail Next Day Delivery Services: Royal Mail Next Day 9am, now guaranteed by 1pm. Royal Mail Next Day 1pm, now guaranteed by 9pm. Service now operating with contactless deliveries. Delivery person signs mail on behalf of the customer and leaves in safe place.
Parcel Force: Normal Service.
Royal Mail Standard Delivery (Europe): Delays possible, up to 3 – 5 working days in the worst affected areas (Italy, France & Spain). Please consider using Tracked Delivery and allow additional time for your delivery to arrive.
Royal Mail Tracked and Signed (Europe): Delays possible, up to 3 – 5 working days in the worst affected areas (Italy, France & Spain). Service now operating with contactless deliveries. Delivery person signs mail on behalf of the customer.
DHL: Normal Service.
The safety of our customers and staff is paramount and, with the current outbreak of Coronavirus, we have taken additional steps to ensure the safety of both staff and customers.
We are operating staggered shift patterns to ensure social distancing guidance is strictly adhered to. This may mean that there isn’t always someone available to answer the phone, or instantly answer an email enquiry, so we would ask you to please make allowances and rest assured that if an answerphone message or email is received, we will get back to you as quick as we possibly can.
All staff are fully informed and compliant with the current guidance from the government. Protective gloves and masks are used throughout the day at all times.
Access to our offices and warehouses is strictly limited to only Sweet Cures’ trained and trusted staff, and all third-party delivery services are required to leave deliveries in a dedicated holding area.
We trust that we can continue to supply the hospital pharmacies, high street pharmacies and clinics who depend on us, along with our online customers who rely equally heavily on the products we manufacture.
For now ( 24/03/2020) until further advice is given, Sweet Cures’ service will continue, with the usual opening hours of 10am to 5:30pm. We will inform you of any change.
During this incredibly difficult time, we can only wish you the very best and promise we’ll do everything in our power to stay open and support you when you need us most.
If you have any questions about this or any of our products, please don’t hesitate to get in touch on 01904 789559 or by email: firstname.lastname@example.org
We carry large quantities of the raw materials which go into making our unique products. Despite some countries going on lock down and other restrictions being in place, we are operating as normal, and fully expect that to continue.
Sweet Cures continues to operate the same way it always has; if you order Monday to Friday before 5:30pm, your order will still be sent the same day. Order over the weekend, and it will be sent on Monday.
In the UK, deliveries are largely unaffected at the time of writing. We are starting to hear of slight postal delays and are suggesting regular customers order a day or two earlier than usual to allow for any possible delays.
For overseas orders, we are starting to see much longer delays, and advise anyone ordering our products in locations other than the UK, to allow an additional 5-10 working days for deliveries to be received.
Please also consider using International Tracked Mail, as with Standard Mail services we cannot track your order or replace quickly if anything goes wrong.
There is no need to bulk buy our products, unless wanting to take advantage of our bulk buy discounts. We’d also offer some simple advice if you regularly order our products;
No, unless the government forces the closure of businesses, which currently looks unlikely. If a forced lock down occurs and a similar model is followed to other locked down countries, many manufacturers like Sweet Cures, have been allowed to continue, along with postal services.
Many delivery services are switching to a contactless system. Services requiring a signature, such as international signed mail and UK next day delivery are being signed for on behalf of the customer. These types of service will continue to see benefits such as faster delivery and are fully trackable.
If anything changes, we’ll let you know by email and we’ll also update a new dedicated service page available on our website here. We’ll add all important information about deliveries and any new frequently asked questions.