Sweet Cures Coronavirus Service Update
Latest Update: 20th October 2020
With the number of Coronavirus cases rising in all parts of the UK as in many other parts of the world and further restrictions possible over the next few months, we wanted to take this opportunity to reassure you that we are doing everything in our power to ensure that our service to you remains unaffected.
At present (19/10/2020), Sweet Cures will be continuing to open from 8:30am until 6pm for the foreseeable future, so please do contact us during these hours for ordering, product information, postage tracking, or anything else. Due to extended opening hours, we're able to safely process and dispatch orders the same working day, up until 5:15pm. We respectfully ask customers to allow an extra couple of days for delivery in the UK, and an additional 4 working days if ordering from overseas. In most cases this additional time will never be required, but allowing more time is still advisable as postal delays are currently sporadic and very local in nature, so unpredictable.
There are rumours of another national lockdown, shorter than the first lockdown earlier in year. Should this happen, as an essential business supplying hospitals, clinics, and pharmacies, we will continue to operate as normal, as we did during the first national lockdown.
Sweet Cures' staff are fully informed and compliant with the current guidance from the government. Protective gloves and masks are always used, and restricted access to our buildings has been in place since early March: we continue to review all safety aspects of the business to protect staff and customers.
We appreciate that these times are incredibly challenging and worrying for all of us and, as ever, if there is anything we can do to help, please just get in touch.
Update: 23rd March 2020
We are receiving a lot of questions about Coronavirus and how it will impact the service you receive from Sweet Cures. We will regularly update this page for all customers so please check regularly to know exactly what to expect when ordering directly from us.
UK Delivery Service Status:
Royal Mail 24: Most orders still received next working day. Some areas are experiencing higher demand with delays of around 1 - 2 days.
Royal Mail Next Day Delivery Services: No delays. Service now operating with contactless deliveries. Delivery person signs mail on behalf of the customer.
Parcel Force: Normal Service.
Rest of the World Delivery Service Status:
Royal Mail Standard Delivery (Europe): Delays possible, up to 3 – 5 working days in the worst affected areas (Italy, France & Spain). Please consider using Tracked Delivery and allow additional time for your delivery to arrive.
Royal Mail Tracked and Signed (Europe): Delays possible, up to 3 – 5 working days in the worst affected areas (Italy, France & Spain). Service now operating with contactless deliveries. Delivery person signs mail on behalf of the customer.
DHL: Normal Service.
Frequently Asked Questions
We carry large quantities of the raw materials which go into making our unique products. Despite some countries going on lock down and other restrictions being in place, we are operating as normal, and fully expect that to continue.
Sweet Cures continues to operate the same way it always has; if you order Monday to Friday before 5:20pm, your order will still be sent the same day. Order over the weekend, and it will be sent on Monday.
In the UK, deliveries are largely unaffected at the time of writing. We are starting to hear of slight postal delays and are suggesting regular customers order a day or two earlier than usual to allow for any possible delays.
For overseas orders, we are starting to see much longer delays, and advise anyone ordering our products in locations other than the UK, to allow an additional 5-10 working days for deliveries to be received.
Please also consider using International Tracked Mail, as with Standard Mail services we cannot track your order or replace quickly if anything goes wrong.
There is no need to bulk buy our products, unless wanting to take advantage of our bulk buy discounts. We'd also offer some simple advice if you regularly order our products;
- Allow additional time for orders to arrive. If you order regularly, consider ordering a day or two earlier.
- Consider purchasing an extra pack or two as back up, or enough to cover a couple of weeks, to use if future deliveries are delayed.
- If ordering from outside of the UK, please use the tracked mail service.
No, unless the government forces the closure of businesses, which currently looks unlikely. If a forced lock down occurs and a similar model is followed to other locked down countries, many businesses like Sweet Cures, have been allowed to continue, along with postal services.
Many delivery services are switching to a contactless system. Services requiring a signature, such as international signed mail and UK next day delivery are being signed for on behalf of the customer. These types of service will continue to see benefits such as faster delivery and are fully trackable.
If anything changes, we'll let you know by email and we'll also update a new dedicated service page available on our website here. We'll add all important information about deliveries and any new frequently asked questions.