Sweet Cures Coronavirus Service Update
Latest Update: 29th April 2021
Thankfully, postal & courier services in the UK are almost completely back to normal. Please be bear in mind if local coronavirus outbreaks occur delivery times maybe locally delayed. We still advise where possible to order a day or two earlier than normal if using Royal Mail 24 service or consider using a guaranteed service from DPD.
UK Delivery Service Status:
Royal Mail 24: Normal Service, 95% of orders received next working day.
DPD: Normal Service, no delays. Service now operating with contactless deliveries. Delivery person signs on customers behalf.
We have recently changed service providers for some locations. Our new DPD & Royal Mail services offer delivery windows of between 3 - 6 working days for most countries within Europe.
Please Note: with some countries such as Germany now entering tougher lockdown restrictions, deliveries maybe locally delayed by a few days.
Rest of the World Deliveries
Please see our new Air Courier options by DPD, offering lower cost and deliver for most countries within 3-6 working days. Please note, delays are possible in locations with serious Coronavirus outbreaks. Where possible please allow up to 5 extra working days for delivery if selecting a Royal Mail service.
Frequently Asked Questions
We carry large quantities of the raw materials which go into making our unique products. Despite some countries going on lock down and other restrictions being in place, we are operating as normal, and fully expect that to continue.
Sweet Cures continues to operate the same way it always has; if you order Monday to Friday before 5:20pm, your order will still be sent the same day. Order over the weekend, and it will be sent on Monday.
In the UK, deliveries are largely unaffected at the time of writing. We are starting to hear of slight postal delays and are suggesting regular customers order a day or two earlier than usual to allow for any possible delays.
For overseas orders, we are starting to see much longer delays, and advise anyone ordering our products in locations other than the UK, to allow an additional 5-10 working days for deliveries to be received.
Please also consider using International Tracked Mail, as with Standard Mail services we cannot track your order or replace quickly if anything goes wrong.
There is no need to bulk buy our products, unless wanting to take advantage of our bulk buy discounts. We'd also offer some simple advice if you regularly order our products;
- Allow additional time for orders to arrive. If you order regularly, consider ordering a day or two earlier.
- Consider purchasing an extra pack or two as back up, or enough to cover a couple of weeks, to use if future deliveries are delayed.
- If ordering from outside of the UK, please use the tracked mail service.
No, unless the government forces the closure of businesses, which currently looks unlikely. If a forced lock down occurs and a similar model is followed to other locked down countries, many businesses like Sweet Cures, have been allowed to continue, along with postal services.
Many delivery services are switching to a contactless system. Services requiring a signature, such as international signed mail and UK next day delivery are being signed for on behalf of the customer. These types of service will continue to see benefits such as faster delivery and are fully trackable.
If anything changes, we'll let you know by email and we'll also update a new dedicated service page available on our website here. We'll add all important information about deliveries and any new frequently asked questions.